Meet the Webinar Presenters
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Learn more about the Quality Metrics October Webinar Presenters
Alicia Ancarrow, MSPT, MHA, Senior Director of Clinical Operations, Hospital Corporation of America (HCA)
Alicia Ancarrow is the Senior Clinical Director of Operations for Post-Acute Services at HCA Healthcare, where she leads the clinical strategy for 82 inpatient rehabilitation units nationwide. She oversees clinical program development, EMR optimization, education priorities, and key quality initiatives across the service line. In collaboration with divisional leadership, she also provides operational oversight for two of HCA’s 15 divisions.
During her 13-year tenure with HCA Healthcare, Alicia has served in progressive leadership roles including Manager of Acute Rehabilitation Services, Program Director of Inpatient Rehabilitation, Clinical Director of Post-Acute Services, and Senior Clinical Director. Her work centers on advancing clinical excellence, operational performance, and patient-centered outcomes in post-acute care.
Alicia holds a Bachelor of Arts from the University of Virginia, a Master of Physical Therapy from Marymount University, and a Master of Health Administration from Virginia Commonwealth University. She is an active member of APTA, ACHE, and the Quality Committee of AMRPA.
Kara joined Ernest Health in 2009 as a student physical therapist at the flagship hospital in Las Cruces, New Mexico. Throughout her career at Ernest Health, she has held various positions, including staff physical therapist, physical therapist traveler, and leadership positions in clinical and general operations.
In her current role as VP Clinical Operations, Kara enjoys development of the Ernest Health teams at each hospital she supports, believing that growth is truly an iterative process. She encourages those around her to be challenged to get comfortable with being uncomfortable to foster continuous growth. Kara earned a master’s degree in physical therapy from Saint Louis University. She enjoys traveling, cooking, and outdoor activities and exercise with her two dogs, Nelly and Eli.
Troy Hillman, Director of Quality and Health Policy, AMRPA
Troy Hillman has served as the American Medical Rehabilitation Providers Association (AMRPA) Director of Quality and Health Policy since January 2023. In his current role, Mr. Hillman helps AMRPA identify policy issues affecting the rehabilitation industry, including the inpatient rehabilitation facility (IRF) prospective payment system and Quality Reporting Program, as well as MedPAC and other Post-Acute Care (PAC) payment reform proposals. Prior to joining AMRPA, Mr. Hillman served as the Manager of Analytics and Government Relations Director at UDSMR/Netsmart, where he helped develop and interpret the reporting of IRF data and outcomes, educate and train industry stakeholders on outcomes and quality measures, as well as monitoring, interpreting, and responding to legislative and regulatory updates. He also has experience in the Market Research, Banking and Health Insurance industries, where he was focused on analytics and performance improvement. In his spare time, he enjoys golfing, coaching hockey, suffering with the Buffalo Bills, and helping to raise two teenage sons.
2024 Policy Priorities
AMRPA has developed a policy agenda to protect patient access to timely, necessary, and high-quality inpatient rehabilitation care.



